| Sunday, September 22
|
|
| 3:00 p.m. - 6:00 p.m. |
Registration |
| Monday, September 23 |
|
| 7:00 a.m. - 4:00 p.m. |
Registration |
| 7:30 a.m. |
Continental Breakfast |
| 8:30 a.m. - 12:00 Noon |
BOARD OF DIRECTORS' MEETING |
| 12:00 Noon - 1:00 p.m. |
Luncheon |
| 1:00 p.m. - 5:00 p.m. |
BOARD OF DIRECTORS' ROUNDTABLE DISCUSSION |
| 5:30 p.m. |
Welcome Reception |
| Tuesday, September 24 |
|
| 7:00 a.m. - 5:00 p.m. |
Registration |
| 7:15 a.m. |
Continental Breakfast |
| 8:15 a.m. - 9:15 a.m. |
OPENING REMARKS |
| 9:15 a.m. - 10:30 a.m. |
OPENING PLENARY
|
| 10:30 a.m. - 10:45 a.m. |
Break |
| 10:45 a.m. - 11:30 a.m. |
PLENARY SESSION (continued) |
| 11:30 a.m. - 12:00 Noon |
HONORING THOSE THAT HAVE LED THE WAY: NATIONAL CUSTOMER SERVICE AWARDS PRESENTATION |
| 12:00 Noon - 2:00 p.m. |
Luncheon in Honor of National Customer Service Award Winners |
| 2:00 p.m. - 3:15 p.m. |
SEMINARS & WORKSHOPS |
| 3:15 p.m. - 3:45 p.m. |
Break |
| 3:45 p.m. - 5:00 p.m. |
SEMINARS & WORKSHOPS (continued) |
| 5:00 p.m. |
Adjourn |
| 6:00 p.m. |
Dinner Reception - 18th & Vine Heritage Gala |
| Wednesday, September 25 |
|
| 7:00 a.m. - 5:00 p.m. |
Registration |
| 7:30 a.m. |
Continental Breakfast |
| 8:30 a.m. - 9:30 a.m. |
NASWA BUSINESS SESSION |
| 9:30 a.m. - 10:00 a.m. |
Break |
| 10:00 a.m. - 12:00 Noon |
PLENARY POLICY SESSION |
| 12:00 Noon - 2:00 p.m. |
Luncheon |
| 2:00 p.m. - 3:15 p.m. |
SEMINARS & WORKSHOPS |
| 3:15 p.m. - 3:45 p.m. |
Break |
| 3:45 p.m. - 5:00 p.m. |
SEMINARS & WORKSHOPS (continued) |
| 5:00 p.m. |
Adjourn (DINNER ON YOUR OWN) |
| Thursday, September 26 |
|
| 8:30 a.m. - 10:00 a.m. |
PLENARY BREAKFAST IN HONOR OF NASWA AWARD WINNERS
|
| 10:00 a.m. |
Closing |
