Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Exclude individuals whose duties are primarily sales or repair.
Top Industries of Employment
| Area |
Employment** Total |
Hourly Wage | Annual | ||||
|---|---|---|---|---|---|---|---|
| Mean | Entry | Experienced | Mean | Entry | Experienced | ||
| Missouri | 43,020 | 12.96 | 8.76 | 15.05 | 26,950 | 18,220 | 31,310 |
| Joplin MSA | 800 | 10.33 | 6.79 | 12.09 | 21,480 | 14,120 | 25,160 |
| Columbia MSA | 840 | 11.44 | 8.55 | 12.89 | 23,800 | 17,780 | 26,820 |
| St Joseph MSA | 370 | 11.55 | 8.32 | 13.16 | 24,010 | 17,300 | 27,370 |
| Springfield MSA | 2,480 | 11.13 | 8.14 | 12.63 | 23,150 | 16,920 | 26,260 |
| St Louis MSA | 21,300 | 13.42 | 9.04 | 15.60 | 27,900 | 18,810 | 32,450 |
| Kansas City* | 12,270 | 13.19 | 9.18 | 15.19 | 27,428 | 19,097 | 31,593 |
| Central Region* | 2,760 | 11.90 | 8.20 | 13.75 | 24,749 | 17,049 | 28,598 |
| Northeast Region* | 690 | 10.94 | 7.32 | 12.75 | 22,754 | 15,236 | 26,513 |
| Northwest Region* | 860 | 9.87 | 6.42 | 11.59 | 20,531 | 13,363 | 24,116 |
| Ozark Region* | 2,700 | 11.13 | 8.09 | 12.64 | 23,143 | 16,837 | 26,296 |
| South Central Region* | 320 | 9.80 | 7.35 | 11.02 | 20,375 | 15,294 | 22,916 |
| Southeast Region* | 840 | 11.18 | 7.95 | 12.79 | 23,250 | 16,535 | 26,608 |
| Southwest Region* | 970 | 10.82 | 6.99 | 12.73 | 22,497 | 14,539 | 26,476 |
| St. Charles* | 1,300 | 14.20 | 8.06 | 17.27 | 29,532 | 16,761 | 35,918 |
| St. Louis City* | 3,430 | 14.82 | 10.26 | 17.10 | 30,820 | 21,340 | 35,559 |
| St. Louis County* | 14,850 | 13.14 | 9.01 | 15.20 | 27,322 | 18,747 | 31,609 |
| West Central Region* | 530 | 10.88 | 7.77 | 12.43 | 22,624 | 16,170 | 25,851 |
| Jefferson/Franklin Consortium* | 380 | 12.37 | 8.71 | 14.21 | 25,736 | 18,107 | 29,550 |
| Area | Employment ** | Change 2000-2010 |
Annual Avg Openings |
Long-term Outlook |
||
|---|---|---|---|---|---|---|
| 2000 Estimated | 2010 Projected | Number | Percent | |||
| Missouri | 41,720 | 51,570 | 9,850 | 23.61 | 1,339 | Outstanding |
| Kansas City MSA | 20,900 | 25,850 | 4,950 | 23.68 | 673 | Outstanding |
| St Louis MSA | 22,790 | 26,710 | 3,920 | 17.20 | 585 | Outstanding |
| Central Region* | 2,290 | 2,690 | 400 | 17.47 | 59 | Great |
| Northeast Region* | 920 | 1,020 | 100 | 10.87 | 18 | Outstanding |
| Northwest Region* | 760 | 850 | 90 | 11.84 | 6 | Great |
| Ozark Region* | 2,480 | 3,210 | 730 | 29.44 | 94 | Outstanding |
| South Central Region* | 440 | 490 | 50 | 11.36 | 9 | Outstanding |
| Southeast Region* | 970 | 1,130 | 160 | 16.49 | 25 | Outstanding |
| Southwest Region* | 940 | 1,070 | 130 | 13.83 | 21 | Outstanding |
| West Central Region* | 760 | 800 | 40 | 5.26 | 11 | Outstanding |
* - Workforce Investment Areas
** - Why are the employment levels different for the same occupation?
This Occupation generally requires Moderate-term on-the-job training (1-12 months)
or training in one of the following
Receptionist